Otter.ai

𝐏𝐡𝐲𝐬𝐢𝐜𝐚𝐥 𝐀𝐝𝐝𝐫𝐞𝐬𝐬: 800 W El Camino Real, Suite 170, Mountain View, CA 94040

Otter.ai provides AI-powered transcription and meeting notes used by teams, journalists, students, and researchers. Founded in 2016 (formerly AISense) by Sam Liang and Yun Fu. It is an AI product company with a staffed workforce, not a large freelance-transcriber marketplace.

𝐌𝐚𝐫𝐤𝐞𝐭𝐬 𝐬𝐞𝐫𝐯𝐞𝐝:
Live transcription and summaries
Meeting collaboration features
Integrations with common video meeting tools

𝐖𝐞𝐛𝐬𝐢𝐭𝐞: https://otter.ai/

𝐇𝐞𝐚𝐝𝐪𝐮𝐚𝐫𝐭𝐞𝐫𝐬 𝐚𝐧𝐝 𝐚𝐝𝐝𝐫𝐞𝐬𝐬 𝐭𝐲𝐩𝐞:
𝐏𝐮𝐛𝐥𝐢𝐬𝐡𝐞𝐝 𝐚𝐝𝐝𝐫𝐞𝐬𝐬: 800 W El Camino Real, Suite 170, Mountain View, CA 94040.
𝐀𝐝𝐝𝐫𝐞𝐬𝐬 𝐭𝐲𝐩𝐞: Verified office
Directory research treats the Mountain View suite as a verified office, not a mill.

𝐏𝐮𝐛𝐥𝐢𝐜 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐫𝐞𝐠𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧:
not found — no single official business-entity record confidently matched to this brand in this pass

𝐖𝐨𝐫𝐤𝐟𝐨𝐫𝐜𝐞:
𝐃𝐢𝐬𝐜𝐥𝐚𝐢𝐦𝐞𝐫: counts below are LinkedIn or LeadIQ people associated with the company. Marketplace and transcription firms often mix freelance/contract transcribers with staff. These figures are not a single-office headcount.
LeadIQ ~287 associated people—consistent with a staffed AI product company rather than a global transcriber mill.
United States: 257
Canada: 6
India: 5
Pakistan: 4
United Kingdom: 4
Philippines: 2
𝐒𝐨𝐮𝐫𝐜𝐞: LeadIQ Otter.ai employee directory: https://leadiq.com/c/otterai/5c8719691e0000c8009c541e/employee-directory

𝐎𝐟𝐟𝐢𝐜𝐢𝐚𝐥 𝐯𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
No primary-source government directory listing, regulatory order, Companies House/Amtsgericht filing, GSA/SAM page, or publicly linked third-party auditor report was located for this company in this research pass.
𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐜𝐥𝐚𝐢𝐦𝐬 (𝐧𝐨𝐭 𝐢𝐧𝐝𝐞𝐩𝐞𝐧𝐝𝐞𝐧𝐭𝐥𝐲 𝐯𝐞𝐫𝐢𝐟𝐢𝐞𝐝):
𝐎𝐭𝐭𝐞𝐫 𝐏𝐫𝐢𝐯𝐚𝐜𝐲 & 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 — 𝐒𝐎𝐂 𝟐 𝐓𝐲𝐩𝐞 𝟐 𝐜𝐥𝐚𝐢𝐦: https://otter.ai/privacy-security — Company page claims SOC 2 Type 2 with an independent auditor; no public auditor report PDF or named auditor registry link found on the page fetch.
𝐎𝐭𝐭𝐞𝐫 𝐓𝐫𝐮𝐬𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 (𝐒𝐚𝐟𝐞𝐁𝐚𝐬𝐞): https://trust.otter.ai/ — Trust center UI exists (SafeBase). Documents appear gated; no independently downloadable auditor report captured in this pass.
𝐎𝐭𝐭𝐞𝐫 𝐛𝐥𝐨𝐠 — 𝐒𝐎𝐂 𝟐 𝐓𝐲𝐩𝐞 𝐈𝐈 𝐚𝐭𝐭𝐞𝐬𝐭𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐧𝐨𝐮𝐧𝐜𝐞𝐦𝐞𝐧𝐭: https://home.otter.ai/blog/otter-ai-achieves-soc-2-type-ii-attestation-report — Company blog claim only; not a primary auditor report.
𝐂𝐁𝐈 𝐂𝐉𝐈𝐒 𝐕𝐞𝐧𝐝𝐨𝐫 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫𝐲 𝐜𝐡𝐞𝐜𝐤 (𝟐𝟎𝟐𝟔-𝟎𝟗-𝟏𝟏): this company does not appear among the ~619 names on Colorado’s published CBI CJIS Vendor Management Program list. CBI also states that directory listing is not itself a guarantee of full CJIS compliance.

𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐚𝐭𝐭𝐫𝐢𝐛𝐮𝐭𝐞𝐬:
𝐇𝐈𝐏𝐀𝐀: company claim (Enterprise with signed BAA) — https://help.otter.ai/hc/en-us/articles/33975072019991-HIPAA-Otter-ai
𝐅𝐈𝐍𝐑𝐀: no public evidence found
𝐂𝐉𝐈𝐒: not CJIS (foreign / offshore workforce)
𝐒𝐎𝐂 𝟐 / 𝐒𝐎𝐂 𝟑: company claim SOC 2 Type 2 — https://otter.ai/privacy-security (auditor report not publicly downloadable in this pass)
𝐈𝐒𝐎 𝟐𝟕𝟎𝟎𝟏: no public evidence found
𝐆𝐃𝐏𝐑: company claim / privacy program — https://otter.ai/privacy-security
𝐅𝐄𝐑𝐏𝐀: no public evidence found

𝐂𝐉𝐈𝐒 𝐚𝐧𝐝 𝐜𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐭𝐫𝐚𝐧𝐬𝐜𝐫𝐢𝐩𝐭𝐬
Not CJIS compliant.
𝐑𝐞𝐚𝐬𝐨𝐧: LeadIQ-associated people include staff outside the United States. FBI CJIS Security Policy handling of criminal justice information requires U.S.-based, background-checked personnel for CJI. Otter.ai is an AI meeting-notes product, not a CJIS or certified-transcript workflow for criminal justice recordings.
𝐂𝐨𝐮𝐫𝐭-𝐜𝐞𝐫𝐭𝐢𝐟𝐢𝐚𝐛𝐥𝐞 𝐭𝐫𝐚𝐧𝐬𝐜𝐫𝐢𝐩𝐭𝐬: typically no.
𝐑𝐞𝐚𝐬𝐨𝐧: Otter is not positioned as a U.S. court-certified transcription service. An overseas worker (or an AI-only workflow) is not available to appear in a U.S. court to authenticate a transcript the way a court-oriented human transcription process expects.

𝐊𝐧𝐨𝐰𝐧 𝐩𝐮𝐛𝐥𝐢𝐜 𝐧𝐨𝐭𝐞𝐬:
𝐏𝐮𝐛𝐥𝐢𝐜 𝐩𝐨𝐬𝐢𝐭𝐢𝐯𝐞𝐬:
Street-verified Mountain View product HQ (Physical Address field on this listing).
SOC 2 Type II attestation — company claim / blog — https://home.otter.ai/blog/otter-ai-achieves-soc-2-type-ii-attestation-report
𝐏𝐮𝐛𝐥𝐢𝐜 𝐜𝐨𝐧𝐜𝐞𝐫𝐧𝐬:
AI meeting-notes product — not a human law-enforcement transcription company (company product positioning) — https://otter.ai/
Privacy class action: In re Otter.AI Privacy Litigation, N.D. Cal. No. 5:25-cv-06911 — https://www.courtlistener.com/docket/71118721/brewer-v-otterai-inc/
Not CJIS; not a court-certification workflow (see CJIS section).

𝐑𝐞𝐩𝐮𝐭𝐚𝐭𝐢𝐨𝐧:
𝐆𝐨𝐨𝐠𝐥𝐞 𝐫𝐞𝐯𝐢𝐞𝐰𝐬:
★★☆☆☆ 2.1 / 5 from 38 Google reviews
https://www.google.com/maps/place/Otter.ai,+Inc./@37.3865219,-122.0837362,17z/data=!3m1!4b1!4m6!3m5!1s0x808fb13156f5a2b3:0x99e93feac1bb3bfe!8m2!3d37.3865219!4d-122.0837362!16s%2Fg%2F11gxm8cmt_
𝐎𝐭𝐡𝐞𝐫 𝐫𝐞𝐯𝐢𝐞𝐰 𝐬𝐢𝐭𝐞𝐬:
Glassdoor: https://www.glassdoor.com/Benefits/Otter-ai-US-Benefits-EI_IE1744427.0,8_IL.9,11_IN1.htm
Indeed: https://www.indeed.com/cmp/Otter.ai
Trustpilot: https://www.trustpilot.com/review/otter.ai
BBB: https://www.bbb.org/us/ca/mountain-view/profile/computer-software/otterai-1216-1647445
Widely adopted for meeting notes and AI transcription. A privacy class action exists (In re Otter.AI Privacy Litigation). Review privacy settings, retention, and consent practices before recording meetings with third parties.

𝐄𝐱𝐭𝐫𝐚 𝐬𝐨𝐮𝐫𝐜𝐞 𝐥𝐢𝐧𝐤𝐬:
https://otter.ai/
𝐋𝐞𝐚𝐝𝐈𝐐 𝐝𝐢𝐫𝐞𝐜𝐭𝐨𝐫𝐲: https://leadiq.com/c/otterai/5c8719691e0000c8009c541e/employee-directory
𝐁𝐫𝐨𝐜𝐚𝐭𝐨 𝐥𝐢𝐬𝐭𝐢𝐧𝐠 𝐧𝐨𝐭𝐞: AI meeting tools raise consent/privacy issues — confirm settings for your jurisdiction.